BORA, M. Ansyar; 						AMRINA, Elita; 						HERMAN, Herman.
 USULAN PENINGKATAN KUALITAS LAYANAN PERGURUAN TINGGI MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) STUDI KASUS DI STT IBNU SINA BATAM.
<strong>PROFISIENSI: Jurnal Program Studi Teknik Industri</strong>, [S.l.], v. 9, n. 1, p. 47-59, july 2021.
ISSN 2598-9987.
Available at: &lt;<a href="https://journal.unrika.ac.id/index.php/jurnalprofisiensi/article/view/3308" target="_new">https://journal.unrika.ac.id/index.php/jurnalprofisiensi/article/view/3308</a>&gt;. Date accessed: 14 feb. 2026.
doi: <a href="https://doi.org/10.33373/profis.v9i1.3308">https://doi.org/10.33373/profis.v9i1.3308</a>.