THE OBTACLES FOR SCHOOL COUNSELOR IN PROVIDING OF GUIDANCE AND COUNSELING SERVICE IN SCHOOL: ONLINE AND OFFLINE

Abstract

Guidance and School Counselor have an important role in helping students achieve their developmental tasks and directing students to successfully carry out their duties as students. However, in terms of the implications of guidance and counseling services in the field, there are many challenges or obstacles experienced by guidance and School Counselors. This research aims to analyze the acquaintances experienced by guidance and School Counselors in providing guidance and counseling services at school. The type of research is descriptive quantitative. The research population was the guidance and School Counselors at SMA 1 Pertiwi. The research sample was all School Counselor at SMA 1 Pertiwi taken using a total sampling technique. The research data collection instrument used a questionnaire accompanied by interviews. Data were analyzed descriptively using the percentage formula. The results of this research show that there are several obstacles encountered by guidance and School Counselors when providing offline services, namely small class hours, namely only one JP, it is difficult to invite students to group and individual activities because students' learning activities cannot be disturbed, providing face-to-face services. in the school environment but outside school hours is not the school's responsibility. Meanwhile, obstacles in providing online services are passive students, student activities at home that cannot be disturbed, student complaints due to limited internet quota.